Local Support from Key Business Solutions Ltd.
Get the support you need to get your new construction software up and running.
Key Business Solutions Ltd. has lead the industry in proactive and responsive support for years. That’s why the support you receive begins even before you become a customer. We know that implementing new software can seem overwhelming, so we work with new clients to create a GoLive™ Implementation Plan. This plan ensures that you know exactly what to expect when you work with our Professional Services staff to bring Spectrum® into service at your company.
British Columbia’s Construction Software ExpertsNot only do you have the full support of Viewpoint, you have local support if you ever require an on-site visit.
Backed by Excellence
KBS is proud to partner with Viewpoint, a company that began almost 35 years ago, who believe in supporting customers from implementation throughout the life of their business. This dedicated support has helped us to maintain happy customers for life. By providing you with exceptional customer and support services, KBS and Viewpoint make switching to Spectrum® Accounting Software one of the best operational decisions you can make for your business.
Viewpoint SupportOnce you are up and running, you can expect fast, effective, and expert live support from Viewpoint’s team of Customer Support Representatives. Viewpoint is dedicated to providing the highest quality support that includes making sure that you are able to speak to a live representative Monday to Friday from 5am to 5pm (PST). Viewpoint also supports your employee training needs to make sure that you are leveraging the full potential of the Spectrum® construction software applications.
- Software implementation and planning
- On-site training
- Remote Web-ex training
- Training materials
- “Go Live” planning
- Custom Reporting
- Business procedure planning
- Technical support and troubleshooting
- Recorded videos
- Product documentation
- User forums
- Regional training classes are held throughout the year and customized training at your facility is also available
- Annual Users’ Conference is a great opportunity to learn, provide feedback, and network with peers from around the country
- Training over the phone