Local Support from Key Business Solutions Ltd.
Get the support you need to get your new construction software up and running.
Key Business Solutions Ltd. has lead the industry in proactive and responsive support for years. That’s why the support you receive begins even before you become a customer. We know that implementing new software can seem overwhelming, so we work with new clients to create a GoLiveTM Implementation Plan. This plan ensures that you know exactly what to expect when you work with our Professional Services staff to bring Spectrum® into service at your company.
British Columbia’s Construction Software Experts
Not only do you have the full support of Viewpoint, you have local support if you ever require an onsite visit.
With nearly 40 years of combined experience in the construction industry, the KBS team, led by Tavis Craik, CPA, CMA, is made up of expert construction software consultants. They have successfully overseen the implementation of construction accounting and project management software for over 70 clients. Leverage the power of their experience to make transitioning to Spectrum®’s tailor made for the construction industry accounting software a smooth process.
We believe that the key to successfully implementing new software is to have the right support system. We are committed to supporting you every step of the process and are only a phone call away to schedule an onsite visit.
Backed by Excellence
KBS is proud to partner with Dexter + Chaney, a company that began almost 35 years ago, who believe in supporting customers from implementation throughout the life of their business. This dedicated support has helped us to maintain happy customers for life. By providing you with exceptional customer and support services, KBS and Dexter + Chaney make switching to Spectrum® Accounting Software one of the best operational decisions you can make for your business.
Dexter + Chaney Support
Once you are up and running, you can expect fast, effective, and expert live support from Dexter + Chaney’s team of Customer Support Representatives. Dexter + Chaney are dedicated to providing the highest quality support that includes making sure that you are able to speak to a live representative Monday to Friday from 5am to 5pm (PST).
Most support issues are resolved during the initial call, but should you require additional support, you can track the status of your support issues by accessing Dexter + Chaney Online. This 24/7 resource will provide you with additional information about Dexter + Chaney services as well as resources for support such as frequently asked questions, forums and other documents.
Dexter + Chaney also support your employee training needs to make sure that you are leveraging the full potential of the Spectrum® construction software applications.
Key Business Solutions provides the following Professional Services:
- Software implementation and planning
- On-site training
- Remote Web-ex training
- Training materials
- “Go Live” planning
- Custom Reporting
- Business procedure planning
- Technical support and troubleshooting
Whether you are just getting started with Dexter + Chaney or you have a new user, take advantage of the training tools such as:
● Live webinars
● Recorded videos
● Product documentation
● User forums
● Regional training classes are held throughout the year and customized training at your facility is also available
● Annual Users’ Conference is a great opportunity to learn, provide feedback, and network with peers from around the country
● Training over the phone